Question 1

Where is the car park?

Accepted Answer

Our site is at Bubb Lane, West End, Southampton SO30 2HL, just off the M27 (what3words: ///bossy.healers.deck). The full address and arrival instructions are confirmed in your email.

Question 2

What types of parking do you offer?

Accepted Answer

Cruise parking and event parking are available to book now. Airport parking and meet & greet are being prepared and will use the same site and the same approach.

Question 3

Do I keep my keys?

Accepted Answer

Yes. You park your own vehicle, lock it and keep your keys with you for the whole trip. We never move your car unless you ask us to in an emergency.

Question 4

Are onward transfers included?

Accepted Answer

On our park-and-transfer services, return transfers between our site and your destination are included in the price shown, unless your booking says otherwise.

Question 5

Is the site secure?

Accepted Answer

The site is gated, fenced, covered by CCTV and alarmed, with staff on site during operating hours. You can see it on our Our Site and Security page.

Question 6

What if I am delayed?

Accepted Answer

Let us know as soon as you can and we will adjust your collection. Delays outside your control do not cost you extra — we pick you up when you actually arrive.

Question 7

What happens if I arrive early or late?

Accepted Answer

Give us your estimated arrival time when you book. If your plans change on the day, call us and we will fit you in as soon as we can.

Question 8

Can I amend my booking?

Accepted Answer

Yes. Use Manage Booking with your reference and email address to change your dates, or contact us and we will do it for you.

Question 9

Can I cancel?

Accepted Answer

Yes. You can cancel online through Manage Booking. Our current cancellation terms are shown at checkout before you pay.

Question 10

How much luggage can I bring?

Accepted Answer

Normal travel luggage is fine. If you are travelling with an unusually large amount, tell us in the notes when you book so we can plan the right vehicle.

Question 11

Can you accommodate disabled passengers?

Accepted Answer

Please tell us about any accessibility requirements in the notes field when you book, and we will confirm what we can arrange for your dates.

Questions, answered plainly